Critical Results
getting square pegs to work with round holes since 1996
What's Your Problem?™
Let's talk. Enter your name and phone number here along with a very brief summary of your retail operations problem; I'll get back in touch with a free fifteen-minute consultation!
Who I Work With
(or, how you know when you need to call me)
I work with a wide variety of organizations, from the Fortune 101 to small environmental nonprofits--but focusing on retail, distribution, and logistics firms. What they have in common is specific problems that fall between the cracks of customary solutions. Some have frustrated the best efforts of I.T. departments. Others may not be that well defined yet!
Do these sound like you?
I.T. managers
- "Spammers."
- "Our major line-of-business software application doesn't run on our Windows PCs. Can we give everyone access to it anyway, and also have some customized reports that the vendor doesn't provide?"
- "We need a distributed database, on Windows, to collate test results from an unknown number of sites and refresh all sites with summary data. The catch is that it all has to work offline."
- "Our in-house custom applications work perfectly, and replacing them would be too expensive anyway. But our customers and outside sales reps need a Web interface to much of the same data, in real time. By the way, it's in a proprietary database that charges for seat licenses."
- "Our trading partners want us to send us RFQs in X.12 format. Our bill of materials software only supports XML!"
- "Our DOS files contain a hundred thousand patient records. We need those records in a HIPAA-compliant database and can't afford to rekey."
Business leaders
- "Spammers."
- "Loss Prevention wants physical inventory done monthly with weekly spot counts per bin. Our ERP is too slow for the former and won't even do the latter."
- "We're replacing five hundred call center workstations, just to run one data entry application on the mainframe. The thought of licensing Windows XP at $250 a pop on these is making me sick."
- "Our biggest wholesale customer is going all EDI. Our accounting system is off support and doesn't have an EDI module anyway. Help!"
- "Counsel says we're supposed to document our backup and record retention procedures. Um, procedures?"
- "Another sales associate, another week lost to retraining on our order entry system. Is there any way to make this simpler?"
We are likely to be successful working together...
- ...if you believe in results, not methodologies;
- ...if you favor "best of breed" components over rigid prepackaged solutions;
- ...if you wish to empower workers, partners, and customers; and
- ...if your business model stresses innovation in customer service and cost management.
If you're looking for a bid on your project focused on price only, I'm probably not your guy. However, if you are interested in effective solutions that will reduce your total cost of doing business or increase your results, I am your guy. A thirty-minute conversation will allow you to decribe your business issues and ideas, and enable me to share my approach to solving problems. I will consider it a privilege to partner with you!
Next step
Now that you know the kind of clients I work with, the issues I help
them resolve, and what we need to do to ensure your success,
follow this link to learn more about How I Work.
Mark W. Schumann •
4819 Bridge Avenue •
Cleveland, Ohio 44109-3311 •
Phone: +1 216-661-2000 •
Fax: +1 866-620-8785 •
Email: info@criticalresults.com
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